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FAQ
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Do you offer a satisfaction guarantee?
Yes, we do! Your business is important to us and we want to make sure you are happy and completely satisfied. If the quality of work performed and paid for is not satisfactory, contact us within 2 hours and we will make arrangements to rectify the situation. If you believe we did an outstanding job please write a review for us on Facebook or Google so others can see what our service has to offer.
Do I need a Deep Clean?
We highly recommend a Deep Clean for first-time customers or customers who haven’t had a professional clean in the last few months.
Do I need to be home during the cleaning?
No, you do not! It’s completely your choice whether you would like to be home during your appointment. If you prefer, you can just leave a key and we’ll take care of everything!
How many hours is a typical cleaning service?
There is no set amount of time – it all depends on the current condition of your home. To get a good approximation, take the number of bedrooms in your home and make that into hours. E.g. 2 bedrooms = 2 hours.
What is your cancellation policy?
We never have any contracts when we clean your place. The only thing we ask is that if you have to cancel or reschedule you give us 48 hours notice. If you cancel within 3 hours of the appointment it is 50% of the cleaning cost.